Mission Statement of the Roggen Telephone Cooperative Company
We strive to provide superior communications services to our customers and communities continuing to be innovative, competitive, and committed to excellence. We serve our customers with pride and respect, and form an enthusiastic team with the skills, abilities, and dedication to making a positive difference in the communities we serve. Our customers can rely on us to be a leader in the industry, providing a bridge to their communications future.
- Remain competitive and capable of providing quality services to our customers during a time when the industry is undergoing substantial change and transformation.
- Provide superior customer service by responding to customer needs and problems with timely solutions.
- Address the growth and diversity of our community through careful planning and evaluation of our services by listening to what our customers tell us.
- Satisfy the telecommunication needs of residential customers and area businesses.
- Remain financially sound while providing planned infrastructure improvements that assure customers have reliable quality services.
- Hire and retain a workforce that is professional, customer focused, and problem solving.
- Add value for our member/owners through profitable operations.